The owner can add a new item in MartPOS Cloud instead of on the store PC: a new product your distributor has started supplying, a new size of something you already sell, or a loose item such as a new daal. You fill in the item once and choose which branches get it. Each branch's store PC adds it at its next sync, with the same checks as an item added on that PC, and gives it a SKU of its own series. Nothing about stock is sent: the opening stock of a new item is entered on the store PC, as a purchase or a stock adjustment.
This works for branches whose store PC runs the MartPOS version of 28 September 2026 or later. A branch with an older store PC is shown but cannot be chosen until MartPOS is updated there.
Adding an item
- Sign in to the portal and open Items and prices (under Catalogue).
- Choose New item.
- Fill in The item, as the till and the receipt will show it:
- Item name (required), for example Cooking oil or Washing powder.
- Urdu name (optional): shown beside the English name and found by search at the till.
- Brand: the company whose name is on the pack. A brand the store PC does not have yet is added there.
- Size or variant, for example 1 litre pouch, 500 g or Rose. Each size is its own item, so a 1 litre pouch and a 5 litre tin of the same oil are two items.
- Category, for example Tea, Spices or Soap.
- Sold loose: tick it for an item weighed or measured at the counter, like sugar, rice or chana daal. Its stock is kept in parts of the base unit (0.25 kg of sugar), so give it a base unit like KG, G, L or M.
- Under Tax and reorder level, enter the Tax rate (%) as you apply it (0 to 100, added on top of the price; MartPOS never picks a rate), an optional PCT code for FBR POS (8 digits; empty uses the default one), and a Reorder level in the base unit (pieces, kg…).
- Under Units, prices and barcodes, fill in the base unit on the first row (for example PCS, Piece, or KG, Kilogram for a loose item) and a row for each pack: its Code, Name, how many base units it Holds (a carton of 24 pieces, a bag of 50 kg), its Retail and Wholesale prices and its Barcodes, separated by commas. Leave the rows you do not need empty.
- Under Add it to, tick one branch or several.
- Choose Send to the store PCs.
Each pack has its own price and barcode. A carton's price does not have to be 24 times the piece price: enter what you charge for it.
The item gets one identity in the cloud, the same in every branch you chose. A later transfer between those branches then finds the same item at both ends.
What the portal checks before sending
The portal refuses, with the store PC's own words, what the store PC would refuse:
- Barcodes: a 13-digit code is checked as an EAN-13, a 12-digit code as a UPC and an 8-digit code as an EAN-8, and its check digit must be right. Any other code is taken as the maker's or your own label (letters, digits, dots, dashes and slashes, up to 40). A code may be on only one unit of the item. Copy the digits printed under the bars on the pack; never make a barcode up. An item without one is sold and labelled under its SKU.
- Units: the first row is the base unit and holds 1. Each pack needs a code of up to 10 letters or digits, used once, and a size above 0 with at most three decimals.
- Prices in rupees with at most two decimals; the tax rate from 0 to 100 with at most four decimals.
- Per branch: a barcode that the branch already has on another item is refused with that item's SKU and name. Change that item instead.
What each store PC does
At its next sync each store PC collects the new item and adds it exactly as an item added in its own Catalog:
- It gets a SKU of that store's series, for example IT-MAIN-000124, as for an item added there. The SKU never changes.
- The store's SKU label is added as a barcode of the base unit, so a printed SKU label scans at the till.
- The prices start that day.
- The store PC reports back Added as and the SKU, and sends the item up, so it appears under Items and prices for that branch.
If one of its checks fails, the store PC adds nothing and reports why. Typical reasons: a barcode is already on another item there, or the item is already there. The reason is shown under Changes sent and in the New items sent to … list on Items and prices.
A new item is never a conflict: it is either added or refused.
Stock, and what is not sent
- Stock: none. Enter the opening stock on the store PC with a purchase from the supplier, or under Stock adjustments as Opening stock (at the cost you enter), so that its cost and the day book stay right.
- Other names (the extra words search finds, like cheeni or shakar for sugar) and the shelf or rack: add them on the store PC, in the item's form, once the item has arrived.
- Price lists, quantity breaks and promotions: set them from the item's page once the item has reached the branch. See Items and prices from the owner portal.
- Third Schedule for FBR POS is set on the store PC, in the item's form.
Common questions
Why can I not tick one of my branches?
Its store PC has not reported that it adds items from the cloud: it runs an older MartPOS. Update MartPOS on that PC, let it sync once, and the branch can be chosen.
Will the same item get the same SKU in every branch?
No. Each store PC numbers its own items with its branch code, as it does for an item added there. The item still has the same identity in every branch, so reports and transfers between branches see one item.
The store PC refused my item. What now?
Open Changes sent and read the reason. If a barcode is already on another item in that branch, that item is probably the same product: edit it instead. If a check failed, correct the item and send it again.
Can I send opening stock with the item?
No. Stock only ever changes through a document on the store PC, so costs and the day book stay right. After the item arrives, enter a purchase or an opening-stock adjustment there.
Can I sell a loose item by amount, such as Rs 100 of sugar?
Yes, at the till. Add the item as sold loose here; at the till, the cashier presses F6 on its line and types the amount, and the store PC works out the weight to the gram. See Billing at the till.
Related guides
Last updated 05 October 2026. Still stuck? Contact us.