Getting started with MartPOS
What MartPOS does, how a new shop is set up, where everything is in the menu, and a first-day checklist from the store PC to the first bill.
Read the guideHelp Centre
How to use MartPOS
Short, practical guides for owners and staff, from setting up the store PC to closing the day, each describing exactly what MartPOS does.
Getting started
Installing MartPOS and setting up the store
The MartPOS installer for the store PC and extra tills, what the store PC needs, updates, removing MartPOS, and every field of the Set up this store screen.
Read the guideAdding items
Add an item in Catalog: name, size, Urdu and other names, brand, loose goods in kg, cartons and bags, expiry dates and barcode checks.
Read the guideUnits, packs, prices and barcodes
Set up pieces, kilograms, dozens, cartons and bags per item, with their own prices and barcodes, so stock is counted once and never twice.
Read the guideChoosing your business type
Kiryana, general store or mini mart: what the business type sets, which screens each one shows, Show every feature, and changing it later.
Read the guideServices and charges
Bill home delivery, a carry bag or stitching as a service or charge with no stock and no cost, refund it on a return, and keep it out of stock screens.
Read the guideDaily work at the till
Billing at the till
Scan or search by name, brand, Urdu name or SKU, sell loose goods by weight or by amount, give a discount, take payment with F9 and print.
Read the guideTaking payment: split tenders, EasyPaisa, JazzCash and khata
Take cash with change, card, bank transfer, EasyPaisa or JazzCash, put the rest on khata or pay from an advance, and split one bill across several of them.
Read the guideHeld bills, unsaved bills and reprints
Hold a bill with F8 and a note, resume it where your shop allows, what happens after a crash or when the store PC does not answer, and reprints.
Read the guideReturns, reprints and A4 invoices
Find any bill on the Sales page by date, number or customer, open it, take a full or partial return, refund it the right way, reprint or save an A4 invoice.
Read the guideUdhaar khata: customers, credit limits and recoveries
Keep udhaar khata for customers: set a credit limit, sell on khata, receive payments, see who owes, and print each statement with the unpaid bills.
Read the guideThe notifications bell
What the bell at the top of every screen lists, who sees which item, how items are marked read and come back when they change, and notices from MartPOS.
Read the guideReturns without a bill
Take back items a customer brings without the receipt, at today's price or another with a reason, back on sale or kept as damaged, refunded the way you choose.
Read the guideMissed sales: what customers asked for
Note what a customer asked for and could not buy with Asked for (Ctrl+M) at the till, and see the most-asked items in Reports › Missed sales.
Read the guideCustomer orders & advances
Customer advances
Take an advance from a customer or a business, use it on a later bill with From advance, refund what is left, and see every advance held in the daily report.
Read the guideOrders and pending deliveries
Hold items for a customer with F7, wait for what is not in stock, hold again when the distributor delivers, hand over in parts and print a pending slip.
Read the guideStock & purchasing
Receiving stock from suppliers
Record a supplier's delivery and bill together on New receipt, in cartons, bags or loose kg, with free goods, discounts, paid now or on credit.
Read the guidePurchase orders and deliveries in parts
Order from a distributor at an agreed cost, receive the delivery in several parts, close the rest short with a reason, and match each bill against the order.
Read the guideSupplier payments and advances
See what you owe each supplier, print their statement with every bill, payment, advance and void, pay their oldest bills first, and pay an advance.
Read the guideSupplier returns and credit notes
Send damaged, wrong or slow-moving goods back to a supplier as a claim, check the return window, record the credit note, and write off what they refuse.
Read the guideStock adjustments: opening stock, found, lost and damaged
Read the Stock page and its movements, and correct stock with a reason: opening stock, found goods, losses, marking goods damaged and writing them off.
Read the guideStock counts while the shop stays open
Count a shelf, a category or the whole shop, on the shop floor or in the godown, while the till keeps selling, and post only the real differences.
Read the guideThe godown and the shop floor
Add a godown or back store, move stock between it and the shop floor, and see where every item is. The till sells only from the shop floor.
Read the guideTransfers between branches
Send stock to another branch of your business, count it in at the other end, write off anything short in transit, and follow each transfer in the owner portal.
Read the guidePrice lists, quantity breaks and promotions
Give hotels and wholesale buyers a dated price list, drop the price from a quantity, run a Ramazan offer on a brand or category, and see each price's source.
Read the guideDrafts and same-day voids
Keep a supplier bill, stock adjustment or expense as a draft on the store PC to finish later, and void a wrong one the same day as an owner or manager.
Read the guideExpiry dates and the near-expiry report
Track expiry dates and batches where they matter, keep stock in lots sold earliest date first, and see what is close to its date in Reports › Near expiry.
Read the guideMoney & reports
Shifts and closing the day
Open a shift with its opening float, count the drawer blind at closing, then read, print or save each shift's Z report and see if cash was short or over.
Read the guideExpenses and cash to the bank
Record rent, wages, electricity, transport and tea from the drawer, bank or a wallet, and move cash between drawer and bank so the shift close balances.
Read the guideThe day book (roznamcha), trial balance and closing the books
Read the double-entry day book (roznamcha) behind every bill, payment and stock change, check the trial balance, and close the books through a date.
Read the guideReports for the owner
Daily sales, profit and loss, brands, low stock, near expiry, missed sales, discounts, ageing and more, each as Excel, CSV, PDF or a printout.
Read the guideFBR POS integration (optional)
Report bills to FBR from MartPOS: POS ID and token or the Fiscal Component, Sandbox or Production, tax rates and PCT codes, the Re 1 fee and FBR receipts.
Read the guideOnline payment gateways and settlements
How MartPOS keeps gateway money apart until the gateway pays out, books its fee, matches each payout to the payments, and relays gateway notices.
Read the guideTeam
Staff, roles and counters
Add staff with their own sign-in and role, set the shop's password rules, choose who signs in on which PC, reset a password, and add counters.
Read the guideYour MartPOS Cloud account and two-step sign-in
Get your owner account, accept an invitation as a manager, sign in, turn on two-step sign-in, keep recovery codes and reset a password.
Read the guidePIN sign-in and manager approval
Set a 4 to 6 digit PIN, sign in with it at a till of the shop, and let a manager approve a discount, a return or a copy with their PIN, with both names kept.
Read the guidePCs & shop network
Tills on other PCs
Let the store PC accept tills, pair another PC with a one-time code, choose its counter, remove a till, and what works when the store PC is off.
Read the guideA till cannot reach the store PC
What to check when a till says the store server is not answering: the store PC, the network, its address, Windows Firewall and a withdrawn pairing.
Read the guideUpdating tills from the store PC
How an extra till takes the store PC's MartPOS version over the shop network, what it checks first, and what to do when it cannot.
Read the guideThe tills' certificate
How tills on other PCs recognise the store PC, how MartPOS changes that certificate without pairing again, and what to do if a till missed it.
Read the guideAutomatic updates at night
Let the store PC install MartPOS updates by itself at night, at a quiet moment, or keep installing them only when you click Install.
Read the guideCrash reports and how to turn them off
What MartPOS notes when it hits a problem it did not expect, what it never includes, where the report goes, and how the owner turns sending off.
Read the guideCloud & branches
Pairing with MartPOS Cloud and sync status
Create a pairing code in the owner portal, pair the store PC on Sync & FBR, read the sync status, pause sync, and unpair the store PC.
Read the guideThe owner portal
Each page of the MartPOS Cloud portal: daily sales and STALE, stock per place, orders, khata, expenses, alerts, managers you invite, and alert emails.
Read the guideItems and prices from the owner portal
Change an item's details, packs, barcodes, tax and pricing in the owner portal, for one branch or all, and settle conflicts on the store PC.
Read the guideShop settings from the owner portal
See each branch's receipt, business and FBR POS settings in the owner portal, change them for one branch or all, preview the receipt and follow each change.
Read the guideJoining a new branch to your business
Set up a second shop's store PC as a branch of your business on MartPOS Cloud, with its own branch code, counters and staff.
Read the guideCloud sync problems
What to do when the store PC shows Cloud sync problem or Sync paused, records keep waiting, a branch is STALE, or a pairing code or records are refused.
Read the guideNew items from the owner portal
Add an item in the owner portal with its size, brand, packs, barcodes, prices and tax, for one or several branches; each store PC adds it itself.
Read the guideSettings for all branches
Share a settings section once for every branch that follows the business, see which branches keep their own and how they differ, and follow each change.
Read the guidePrinting
Receipt and printer settings
Set paper, copies, language, text size and logo for every till's receipts, choose each PC's receipt, label and A4 printers, and print a test page.
Read the guidePrinting barcode labels
Print barcode labels on A4 sheets or a label printer's roll, save your own label layouts, calibrate each PC's label printer, and label packs and prices.
Read the guidePrinter problems
What to check when a receipt does not print, prints too wide or cut off, Urdu shows as boxes, the drawer does not open, or a network printer does not answer.
Read the guideGoing live & backups
Importing items, customers and suppliers from CSV
Save your lists from Excel as CSV UTF-8, match the columns, check every row before saving, and import items with opening stock, customers and suppliers.
Read the guideOpening balances and opening stock
Enter the stock on the shelf and what customers and suppliers owed before MartPOS, as of one closing date, and correct a wrong figure later.
Read the guideBackups and restoring a store PC
Set the backup password, choose up to four backup times a day, keep a copy on a USB drive or MartPOS Cloud, and restore a store PC.
Read the guideRestoring a backup on screen
Put a backup back on the store PC or on a replacement PC: see what it holds first, confirm with your password, and hand the branch over in the cloud.
Read the guideYour MartPOS licence
How the store PC checks its signed licence offline, how plans, the trial and paid periods reach it, what grace and ran out mean, and Check now.
Read the guidePlan & licence and downloads in the app
The owner's Account section on the store PC: plan, edition, trial days, paid-until, what the PC uses of the plan, billing and support links, updates.
Read the guideAdd-ons: an extra branch, counter or staff account
Buy an extra branch, counter (till) or staff account in Plan & billing, pay it like a plan, and see the limit rise on your store PCs once it is verified.
Read the guideChanging your plan or edition
Change your MartPOS plan yourself in Plan & billing, or ask the team to move you between the Cloud and Offline editions, now or at the end of the period.
Read the guideDid not find your answer?
Send us a message and we will reply by email, usually within one working day.